Booking Terms & Conditions

 

Updated June 2018

Bookings

Bookings are made via an online booking software. An email address is required for all bookings and appointment reminders. SMS messaging is optional. Booking is not confirmed until payment is received.

Payments

1. All Initial session bookings In-Person and Skype will require payment within 48 hours of booking
2. All bookings for all Energetic sessions and Facilitation/Mentor sessions will require payment within 48 hours of booking via Booking Software
3. Follow up bookings for Homeopathy and Nutritional sessions will require payment 1 week before the session. See below for UK, Overseas and Homeprophylaxis Program Payments.

It is the clients responsibility to ensure payment is made in accordance with these booking terms. Payment maybe requested at the time of booking if payments are not received as outlined.

UK and Overseas Skype Payments

Skype UK payments are made via bank transfer. Paypal payments are also accepted. Homeopathy & Nurition & Individual HP sessions paid for by Paypal incur a admin fee.

Paypal admin fees are included in International Homeopathy session, Energetic Session, FHCi/Travel Homeoprophylaxis and Facilitation/Mentor Fees.

Overseas payments are by Paypal.  See above for details of when and how Payments are to be made depending on session type. 

Card Payments

Card payments for In-Person sessions are available via PayPal directly through the booking software at the time of booking. This incurs an additional admin fee.

Homeoprophylaxis Programs

Supervision is provided for the length of the program, up to 2 weeks after the last remedy is taken.

 - Individual HP Payment - is due via bank transfer or Paypal within 48hours booking.  There is 3.4% admin charge for Paypal transactions.

 FHCi & Travel HP Programs Payment - due via PayPal within 48 hours of booking. Fees include any PayPal administration fee. Payment for Kit & Book excludes administration fees.

 - Individual HP program remedies - posted within 7 to 10 days with instructions on how and when to take.

 FHCi and Travel HP Programs Remedy Kits -  ordered from the US. Delivery is via DHL Express shipping and takes approximately 7 days from ordering.

 - A 14 day cooling off period is provided after the initial appointment for FHCi and Travel HP Programs. Fees are non refundable regardless of continuation in the program after this period.  The cost of any kits ordered as part of the HP program are non-refundable at the point of sale. A consultation and administration fee will be charged if the program is cancelled during the cooling off period and prior to the kit being ordered. If the cooling off period is waived and the HP kit is ordered, fees will no longer be refundable under any circumstances.

Cancellation and Missed Appointments

All Energetic Sessions are non-refundable at the point of booking. A remote session will be undertaken if a client is unable to attend a Skype energetic session appointment, unless otherwise specified by the client.

As much notice as possible must be given to cancel any other session. A cancellation charge will be payable if cancelled within 1 week of the session:

If cancelled within 5 working days a charge of 50% of the session fee will be payable.
If cancelled within 3 working days a charge of 75% of the session fee will be payable.
If cancelled within 1 working day a charge of 100% of the session fee will be payable.

Please note Saturday and Sunday are counted as non- working days.

Session payments recieved at the time of booking for all sessions except energetic sessions will be refunded in accordance with this policy.

If a session appointment is cancelled within 7 days or missed on one or more occasion all subsequent bookings will need to be made at the time of booking via the booking software and this will incur an additional fee.

Quintessence Portal reserve the right to waive the cancellation fee .

If a session is cancelled unexpectedly by Quintessence Portal that has already been paid for due to illness or an unexpected event and it is not possible to find a suitable alternative date and time either In-Person or on Skype for both client and therapist then the session fee will be refunded in full.

Availability

Availability for sessions and enquiries varies depending on the week. In person sessions are only available on Monday afternoons and evenings in York, and Tuesdays until 7pm in Leeds. Limited early evening appointments are available. Saturday appointments can be arranged via Skype. There may be a wait for these appointments. If you need to contact Quintessence Portal, please email in the first instance. The inbox will be checked most days, and voice messages Monday, Tuesday, and either Thursday or Friday. The aim is to respond to all enquiries within 2 working days. It may take longer to respond to phone messages. It is the clients responsibility to seek urgent medical advice from their regular medical practitioner if there are any concerns about their physical and mental health.

Homeopathic remedies

The majority of remedies are included as part of the total cost of Homeopathy Sessions (excludes tissue salts, LM potencies, new vistas and some specialist and detox remedies). Remedies will be posted following the session within 7 to 10 days with instructions on how and when to take it. Some remedies may need to be ordered and this may delay dispatch of remedies. Repeat prescriptions requested without a session will be charged at £5 plus p&p.

Nutritional Supplements

Nutritional remedies may be recommended to purchase. These are not included in the session fee, and are optional. Recommendations are made from Metabolics (metabolics.com), Epigenetics (epigenetics-international.com), Biocare (biocare.co.uk) and Nutri (nutriadvanced.co.uk). Clients are free to purchase other products but it is not possible to give advice on specific doses for products that are not recommended. Information about the products can be found on the related website.

Statement of Responsibility & Waiver

These documents must be completed, signed and returned prior to the initial appointment.

Questionnaire

This must be completed and provided prior to the initial appointment along with any other information requested.

Confidentiality & Privacy

Your therapeutic process may entail discussing in depth personal information, for example, thoughts, feelings and life experiences. It is important you feel safe to share. All information shared within a session appointment will remain confidential. Exceptions to confidentiality where information may need to be disclosed to a third party include threats to harm yourself or another, any vulnerable child, or adult at risk of abuse or neglect, and acts or potential acts of treason or terrorism, or via court order.

Personal information is collected, used and stored as outlined in the Privacy policy. All clients are required to read and confirm they agree to this before undertaking session work at Quintessence Portal.